Privacy Policy
Protecting Your Privacy & Trust
Your personal and medical information is protected with complete privacy, security, and confidentiality at Rastra Care Hospital.
Privacy Policy – Rastra Care Hospital
Welcome to Rastra Care Hospital.
Your privacy, trust, and confidentiality are extremely important to us. This Privacy Policy explains how we collect, use, protect, and mana ge the information shared by patients, visitors, caregivers, and users of our website, digital platforms, and healthcare services.
By accessing our website, submitting information, booking appointments, or availing any services offered by Rastra Care Hospital, you agree to the terms outlined in this Privacy Policy.
1. Our Commitment to Privacy
At Rastra Care Hospital, we are committed to maintaining the highest standards of patient confidentiality and data protection. We take all reasonable and necessary measures to safeguard personal and medical information shared with us and to ensure it is handled responsibly and ethically, in compliance with applicable Indian laws and healthcare regulations.
2. Information We Collect
We may collect personal, medical, and technical information through various channels, including:
- Website forms and appointment requests
- Hospital registration and admission forms
- Teleconsultation and online consultation platforms
- Diagnostic and laboratory reports
- Customer support interactions
- Email, phone, WhatsApp, or SMS communication
- Health camps, feedback forms, and surveys
The information collected may include:
- Name, age, gender, and date of birth
- Contact details, including address, phone number, and email ID
- Emergency contact details
- Medical history, prescriptions, reports, and treatment records
- Insurance and billing information
- Device information, IP address, and browser details
- Any other information voluntarily shared with us
3. Purpose of Information Collection
Your information may be used for purposes including, but not limited to:
- Providing medical care, diagnosis, treatment, and follow-up services
- Appointment scheduling and patient management
- Processing payments, insurance claims, and billing
- Improving hospital services and patient experience
- Responding to inquiries and support requests
- Sending appointment reminders, health updates, wellness campaigns, and hospital announcements
- Internal audits, analytics, research, and quality improvement programs
4. Confidentiality of Medical Information
All medical records and personal health information are treated as strictly confidential. Access to such information is limited to authorised doctors, healthcare professionals, and staff members on a need-to-know basis for treatment and operational purposes.
We do not sell, rent, or misuse patient information for commercial purposes.
5. Consent
By sharing your information with Rastra Care Hospital, you consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.
You may withdraw your consent at any time by contacting us in writing. However, withdrawal of consent may affect our ability to provide certain healthcare or digital services.
6. Cookies and Website Usage
Our website may use cookies and similar technologies to improve user experience, website functionality, and analytics.
Cookies help us:
- Understand website traffic and usage patterns
- Remember user preferences
- Improve website performance and security
- Provide a smoother browsing experience
Users may disable cookies through browser settings; however, some website features may not function properly afterwards.
7. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal and medical information against:
- Unauthorized access
- Data misuse
- Loss or theft
- Disclosure or alteration
Security measures may include:
- Secure servers and firewalls
- Password-protected systems
- Restricted access controls
- Regular security monitoring and updates
- Staff confidentiality training
While we strive to ensure complete protection, no internet-based transmission or electronic storage system can be guaranteed to be 100% secure.
8. Sharing of Information
We may share your information only when necessary and permitted under applicable laws, including:
- With doctors, consultants, laboratories, pharmacies, and healthcare providers involved in your treatment
- Insurance companies or third-party administrators for claims processing
- Government authorities or legal agencies when required by law
- Service providers assisting in hospital operations under strict confidentiality obligations
We ensure that such sharing is done responsibly and only to the extent required.
9. Third-Party Links
Our website or digital platforms may contain links to external websites or services. Rastra Care Hospital is not responsible for the privacy practices, policies, or content of third-party websites. Users are encouraged to review the privacy policies of those external platforms separately.
10. Retention of Information
We may retain patient and user information for as long as necessary to:
- Provide healthcare services
- Maintain medical and legal records
- Comply with applicable regulations and hospital policies
- Resolve disputes and enforce agreements
11. Patient Rights
Patients and users may request to:
- Access their personal information
- Update or correct inaccurate information
- Withdraw consent where applicable
- Raise concerns regarding privacy or data handling
Requests may be reviewed and processed in accordance with applicable legal and medical obligations.
12. Children’s Privacy
For minors and dependent patients, information may be collected with the consent of parents, guardians, or authorised representatives for treatment and healthcare purposes.
13. Policy Updates
Rastra Care Hospital reserves the right to modify, amend, or update this Privacy Policy at any time without prior notice. Updated versions will be published on our website and become effective immediately upon posting.
We encourage users to review this policy periodically.
14. Additional Information – Social Media Platforms
Any content, comments, images, reviews, opinions, or personal information voluntarily shared by users on these social media platforms may be visible to others and will also be subject to the respective platform’s Terms of Use, Privacy Policies, and community guidelines.
Rastra Care Hospital does not control the privacy practices, security, or content policies of third-party social media platforms. Users are encouraged to review the privacy policies and settings of these platforms carefully before sharing any sensitive or personal information online.
We advise users not to share confidential medical information, reports, prescriptions, or sensitive health details through public social media channels. For patient support or healthcare-related assistance, please contact the hospital directly through official communication channels.
15. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Rastra Care Hospital
Privacy & Grievance Department
Email: operations@rastracarehospital.com
Phone: +91 9692727027